It's important for customers to be informed. Buying a purchase as large as a vehicle can take time. We want to give our readers an insider's look into our store and how we operate. It's very different! It's not a traditional set up.
Jay Sawyer who is our CEO/General Manager, has been in the automotive field his whole career and understands the value of community. He is our buyer so he's actively involved in everyday operations. He previews the vehicles customers want to sell to us and ones coming available at local auctions. He checks out the vehicles he feels have the quality/pedigree that suits our Back Roads store. Then he goes and checks them out in person to be sure it's a great vehicle. Because HE is the buyer and CEO, he truly works hard to get our customers the very best options.
Next, how we service: We utilize local shops right here in Great Bridge and Edinburg to ensure our vehicles pass Virginia State Inspection and have fresh oil changes. By using third party service centers, we ensure integrity/transparency. Plus, we support local business and their families in turn. We have two technicians on staff to further inspect and repair vehicles that passed but aren't up to our quality standards.
Once the vehicles are back, we professionally detail them inside and out. Our team has the expertise to make every vehicle shine. They handle door panels, carpets, headliners, smells and are phenomenal with paint. They take pride and care to be sure our fleet is in great condition.
After that...each vehicle is professionally photographed and we take over 50 photos to show every option/detail we can. You can count on detailed descriptions and real photos that even show cosmetic or small issues. We believe in honesty through the whole process. Next, it's parked and highlighted on our website. Within 24/48 hours, we are live on sites like Autotrader, Car Fax, True Car, Car Guru, Face Book and many others.
My sales team helps customers in store or online with no problem. Our salespeople don't make commission so there's no pressure to buy something YOU don't want. It's hassle free and we offer appointments to expedite your time. Did you know we ship cars, trucks and SUV's to other states? We do! We have a great transport company at our fingertips. We sell quickly!
Next is our awesome finance department. With private/secure online credit applications, over 20 lender options and great terms, we can help.
Your contract is handled quickly! We have a professional title clerk who helps customers with their DMV needs and we handle all the states. In most cases, we can even issue hard plates at the time of delivery.
Speaking of delivery ...it's fun and fast. No more waiting at hours and hours at a dealer. We streamline this process for our customers making it easy to get what they want. And, we take photos of our happy customers to post to Face Book. Our reviews are real and honest. We aren't perfect but we LOVE what we do and supporting our community with charity, events and promotions helps to build our business. Come see us at Back Roads Automotive today and see how great your next car buying experience can be!
